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Atlassino Academy · How casinos work · Lesson 7

The club card and what is recorded

A club card counts your play. At a table, what it counts adds up to the price of that play, not to what you took home. Here is what the card records, what else is kept about a visitor, and what self-exclusion does to it.

  • About 12 minutes
  • Illustrated host: Maya
  • Last checked 5 November 2026

You hand your club card to the dealer and play for an evening, and somebody at the table keeps an eye on your play. What goes on the record, what does that record measure, and what else does a casino in Chile keep about you?

The short answer

A club card counts only when you use it. At the machines, Dreams Club counts points by the amount bet. At a table, a member of staff follows your play by eye, not always without a break, and the points follow three things: the game’s theoretical edge, your average bet and your time at the table. How your evening ended is not one of them. Put together, those three come to the price of your play: what the game is expected to keep of everything you bet. A university guide to casino mathematics gives that same product as the measure of what a player is worth to a casino. Apart from the card, the casino records your identity at the door, its cameras record the floor, and the regulator’s rules against money laundering have it keep a customer file, which takes in what its club learns about you and whose records stay for at least five years. If you self-exclude, the card is blocked within two calendar days and the club stops writing to you.

Maya smiling, explaining with an open hand.

Mayaformer floor supervisor · manners, money and breaks

A club card is a record of your play, and the casino keeps it. This page reads what that record measures, from the club’s own words, and what else the casino keeps.

What the card counts

Dreams describes its players’ club, Dreams Club, on its own website. The points build up when the card is put in a machine or presented at a gaming table; play without the card is not counted by the club.

At the machines the club gives points at a fixed rate on the amount bet, one point for each set amount put through the machine, whatever the spins paid back. At a table nothing passes through a machine, and the page says how the points are made there instead: by a person following the play, visually, and not necessarily without a break.

The points decide the member’s category and open promotions, discounts and promotional credits for the machines, which cannot be exchanged for money. A member can see the points built up so far on a statement at the club’s stand.

Edge, average bet and time

For the tables, the club names the three variables of the game it takes into account: the game’s theoretical edge, the average bet, and the time spent at the table.

None of the three is what you won or lost. The edge is the share of every bet the game keeps over the long run, and the price you pay for playing it. On a dozen, the edge is 5.26% on a wheel with two zeros and 2.70% on a wheel with one zero. Multiply the edge by the average bet, and by the number of bets the time at the table holds, and you have what the game is expected to keep of the evening: the price of the play.

A university guide to casino mathematics gives the same product as what a casino expects from a player: average bet, times hours played, times decisions per hour, times the house advantage. It adds that many casinos set what they give back to a player as a share of that number, and that this, the theoretical loss, is the most common base, though some casinos also give something back on actual losses.

Maya with a finger raised and a knowing look.

Mayaformer floor supervisor · manners, money and breaks

Dreams does not print how it turns the three into points, and we do not guess. What the page does show is the list itself: everything on it is about how much you play, and nothing on it is about how the evening went.

Two evenings, one record

Two players sit at the same wheel. Each bets 10 units a spin on a dozen for 190 spins, which is 1,900 units bet over the evening. The first ends 60 units up, the second 140 units down.

Two evenings at the same wheelBoth players bet on a dozen, on a wheel with two zeros. The amounts are an example in betting units.
First playerSecond player
Average bet10 units10 units
Spins190190
Everything bet1,900 units1,900 units
How the evening ended60 units up140 units down
The price of the play100 units100 units

Same game, same average bet, same time: the three things the club names are the same for both, and so is the price of the play, 100 units. The result of each evening is luck around that price.

Double the average bet over the same time, and the price doubles; stay half as long at the same bet, and it halves. On the wheel with one zero the same play costs about half as much, because the game keeps less of every bet. Those are the three things the club follows, and they move the record and the price together.

Where the edge of every bet comes from is lesson 1.1.

The customer file

The club is not the only record. Under the regulator’s rules against money laundering, every casino operator carries out customer due diligence: the process of identifying and knowing a customer, used to prevent money laundering and the financing of terrorism, and a continuous analysis of how customers behave. What it gathers goes into a customer file, brought up to date at least once a year or when something relevant changes. The file holds at least the customer’s name, identity document or passport, nationality and occupation, country of residence, address, an email or phone number, and whether the customer is a politically exposed person.

The casino asks for that information when it sets up a lasting relationship with a customer, and for occasional transactions in one gaming day, in one operation or in several that seem linked, that reach the amount the rule names in dollars: igual o superior a los USD 3.000. Information that loyalty clubs obtain about customers has to go into the customer file, whoever runs the club; if there is no file yet, one is opened with it. Gaming cards handed to people outside the club carry a name as well: the casino always registers the name and identity document of the person who gets one.

The casino keeps analysing its customers’ behaviour, acts, operations and transactions throughout the relationship. The records of this process are kept for at least five years after the relationship or the last occasional operation ends, available to the Financial Analysis Unit (UAF) and the Superintendencia de Casinos de Juego when they ask.

Everything that is recorded

  • At the door. An identity card, checked against the register of self-excluded people.
  • The cameras. The floor is recorded, and a player can ask to review a recorded play together with the casino.
  • The club card. Points, and at a table a person’s estimate of your edge, average bet and time, but only when you use the card.
  • The customer file. Who you are, kept under the rules against money laundering, with what the club has learned about you.

At the door, the casinos check every visitor’s identity card against the register of self-excluded people. On the floor, a player may review a recorded play together with the operator, and Enjoy and Dreams write on their complaint pages that the recordings are kept for twenty-one days; Enjoy adds that they are kept for three years when a complaint file is opened. How a complaint goes is lesson 1.6.

Maya with a hand on her chest, speaking gently and seriously.

Mayaformer floor supervisor · manners, money and breaks

The record measures how much you play. A card that fills up fast is not good news about your evenings: it is a count of what they cost.

If the count worries you, the box below names the national self-exclusion and the regulator’s number.

What self-exclusion does to the card

Self-exclusion in Chile reaches the club too. The casino blocks the self-excluded person’s gaming or loyalty card within two calendar days; credits on the card are returned within five working days of a formal claim, and points, promotional credits and other benefits stay blocked while the self-exclusion lasts. No news of gambling, tournaments, special events or promotions goes to a self-excluded person, and the rule extends to the casino’s loyalty clubs, whoever runs them.

How the national self-exclusion works, from the apoderado to its end, is lesson 10.4.

If it stops being fun

If gambling stops being fun, the SCJ self-exclusion applies in every casino in the country. Minimum entry age: 18 (age of majority under Law 19.221; Law 19.995 bars minors from gaming rooms). The casino may ask for an official ID. More on responsible gaming.

Show all regions
+56 2 2589 3000All regions · Superintendencia de Casinos de Juego — Central Telefónica

Practice: the price on the record

Level 1 gives an evening at a wheel, with the bet, the average bet, the spins and how it ended, and asks for the price of the play that the three things the club names come to. Level 2 gives a situation and asks what is recorded, or what the rules have the casino do.

Nothing is bet here, and nothing is random. Each question is a set situation; the amounts are an example in betting units, and the rules come from the documents quoted on this page.

The practice table needs JavaScript. Here is one question from it, with the answer.

Edge, average bet and time, put together: what price of play do they come to?

  • 100 units: the price of the play 1,900 units went on the table over the evening, and a dozen on a wheel with two zeros keeps 2 units of every 38 bet: 100 units, whatever the result.
  • 140 units: what was lost The result is not one of the three things the club names: what one evening lost is luck around the price, not the price.
  • 1,900 units: everything bet That is everything put on the table; the game is expected to keep only its edge of it, 100 units.

At a table the club names three things: the game’s theoretical edge, the average bet and the time. Put together, they come to the price of the play, what the game is expected to keep of everything bet. How the evening ended is not one of the three.

What do the regulator’s rules have the casino do with what its club learns?

  • Add it to the customer file kept under the money-laundering rules Information that loyalty clubs obtain about customers goes into the customer file, or a file is opened with it, whoever runs the club.
  • Keep it inside the club, apart from the casino The rule names the clubs, whoever runs them: what they learn goes into the casino’s customer file.
  • Nothing: club details are not a record The rule makes club information part of the customer file.

The club card counts only when it is used, and a table rating is a person’s estimate. What a club learns goes into the customer file the regulator’s money-laundering rules ask for, and those records stay for at least five years. Self-exclusion blocks the card and stops the club’s mail.

Every question in the practice run is worked out the same way: the amounts are an example in betting units, the price of a dozen is the one quoted on this page, and the rules come from the documents quoted here.

How the practice run works

Where the questions come from. Level 1 multiplies everything bet by the price of a dozen on that wheel, 2 units of every 38 with two zeros and 1 of every 37 with one. The wrong answers are named mistakes: taking the record for what was won or lost, for everything bet, or leaving the bet or the time out of it. Level 2 follows the club’s own page and the regulator’s rules on the customer file and on self-exclusion.

One strip, and no rounds. Every square on the strip is one question of this lesson, and all of the squares are there from the start. Your first answer fills the square it belongs to; when the squares of one level are full, the next level begins by itself. Practising a question you got wrong turns its cross into “fixed in practice” and does not change the count, because only first answers count.

Your progress stays in this browser, and nothing is sent anywhere.

Check yourself

Maya with a finger raised and a knowing look.

Mayaformer floor supervisor · manners, money and breaks

Three quick ones. Pick an answer, then check it. No timer, no points: just whether it stuck.

A question marked “New situation” asks you to use the lesson on a case it did not show.

1At a Dreams table, which three things does the table rating take into account?

Show the answer

Answer: The game’s theoretical edge, the average bet and the time at the table. The table points follow the game’s theoretical edge, the average bet and the time at the table.

  • The chips you bought at the cashier The page names the game’s edge, the average bet and the time, followed by a person at the table.
  • The game’s theoretical edge, the average bet and the time at the table Those are the three variables the club’s own page names for the tables.
  • What you won or lost, and how long you stayed The result is not among the three: the page names the edge, the average bet and the time.
2Two players sit at the same wheel for the same time, with the same average bet on the same bets. One ends 80 units up, the other 120 units down. How do the three things the club names compare for them? new situation

Show the answer

Answer: They are the same, and so is the price of their play. The three things are the edge, the average bet and the time, and together they are what the casino expects to keep.

  • The one who ended down has the bigger record What one evening lost is luck around the price; the three things are the same for both.
  • They are the same, and so is the price of their play Edge, average bet and time are equal; the result is not one of them.
  • The one who ended up has the bigger record Ending up does not change the edge, the average bet or the time.
3What do the regulator’s rules have a casino do with what its club learns about a member?

Show the answer

Answer: Add it to the customer file kept under the money-laundering rules. Club information goes into the customer file.

  • Delete it at the end of every year The file is brought up to date at least once a year, and the records are kept for at least five years after the relationship ends.
  • Add it to the customer file kept under the money-laundering rules Information loyalty clubs obtain about customers goes into the customer file, whoever runs the club.
  • Keep it inside the club, apart from the casino The rule names the clubs, whoever runs them, and sends what they learn to the customer file.

Back to the question we opened with. What goes on the club’s record is how much you played: the game’s edge, your average bet and your time, which together are the price of your play, not your result. Beside it the casino keeps your identity, its camera recordings and a customer file, and self-exclusion blocks the card.

Help, tools and further reading

Self-exclusion in Chile The national register that closes every casino door in the country, and how it works. Self-exclusion from casinos What the national self-exclusion covers, how long it lasts and how it ends.

18+ across Chile · Play responsibly · self-exclusion is further up this page

Further reading

How it’s worked out

Sources, numbers and hosts

Where the rules come from. How the club counts comes from the Dreams Club page on the operator’s own website. The customer file comes from Book II, Title VII, Chapter 8 of the Compendium of Rules of the Superintendencia de Casinos de Juego (version 7, of 14 October 2026), on preventing money laundering; what self-exclusion does to the card comes from Chapter 3 of Title VIII of the same Compendium. The door, the cameras and the price of a dozen come from the documents quoted in the lessons on those subjects. Every claim carries a button with the sentence it rests on, in the document’s own words, the publisher and the date we read it.

Our reading. That the edge, the average bet and the time together come to the price of the play is our reading: Dreams names the three variables but does not print how it turns them into points, and this page does not say it does. The product itself is the one the university guide gives for a player’s value to a casino; we read the time at the table as a number of bets, which is why the examples count spins and not hours.

What this page does not say. It gives no rate of points for the tables, because the club does not publish one, and no pace of play, because no Chilean document we read gives one. It prints no exchange values, category thresholds or ways to collect more points: a club rewards playing more, and playing more costs more. It describes the club of one operator, whose page says how its table points are made; other operators run clubs of their own, with their own rules. The amount of money in the rule on occasional transactions is quoted in the regulator’s own words.

Numbers. The amounts are an example in betting units, not a price and not a suggested bet. The price of the play is everything bet times the price of a dozen: 2 units of every 38 on a wheel with two zeros and 1 of every 37 on a wheel with one, our count, which rounds to the percentages the university guide prints for each wheel.

Hosts. Maya is an illustrated character. Her backstory, a former floor supervisor, is written for the course: she is not a real person and does not speak for any casino. The rules and numbers on this page come from the sources it cites, not from her experience.

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