Atlassino Academy · Money and risk · Lesson 4
Self-exclusion: no end date, and an apoderado
Chile has one self-exclusion for every casino in the country. It has no end date, it needs an apoderado, and it ends only in person, together with that apoderado. Here is how it works.
Someone has decided to stop going to casinos, and wants the door closed to them. What does self-exclusion in Chile do, and what does it ask of them?
The short answer
Self-exclusion in Chile is one national register. Any adult can enrol, giving up the right to enter every gaming room of every casino in the country, the municipal-concession casinos included. It has no end date: it stays in force until it is revoked. Enrolling needs an apoderado, an adult the person names to support them through the self-exclusion and to be called if they try to get in. There are three ways to enrol: in person at any casino or at the Superintendencia de Casinos de Juego; with the form signed before a notary or with an advanced electronic signature, uploaded to the Superintendencia’s site; or online with ClaveÚnica. It can be revoked no sooner than six months after signing, in person and together with the apoderado.
Mayaformer floor supervisor · manners, money and breaks
This page explains how the procedure works, step by step. Whether to use it is a decision for the person, and for no one else.
One register, every casino in the country
In the regulator’s words, a self-excluded person is an adult who voluntarily gives up the right to enter the gaming rooms of the casinos of the country, and one self-exclusion is valid for all the gaming rooms of the operators. The rules bind the casino operators licensed under Law 19.995 and the municipal-concession casinos alike.
At the door, the casinos control entry by asking every visitor for an identity card and checking the number against the register of self-excluded people.
No end date
The self-exclusion remains in force for an indefinite time, with the possibility of revocation under the rules. There is no term to pick when enrolling, and nothing runs out by itself: a self-exclusion that is not revoked stays in force.
The apoderado
Self-excluding has two requirements: stating freely, through the means set up for it, the will to give up the right to enter every gaming room in the country, and naming a person to act as apoderado. If the apoderado resigns, a new one has to be named.
The apoderado is an adult named by the self-excluded person to accompany them through the self-exclusion, giving support and help if they try to enter a gaming room, or do. To be one, a person has to be of age, not be self-excluded, and give a phone number and an email, different from the self-excluded person’s, where the casinos can reach them when the self-excluded person tries to get in.
The apoderado confirms the role through the means set up for it. Without that confirmation the self-exclusion is still valid, but it cannot be revoked. The self-excluded person can ask to replace the apoderado, and the apoderado can resign; neither changes the self-exclusion itself.
Mayaformer floor supervisor · manners, money and breaks
The apoderado is a person, not a formality. It is someone who will pick up the phone if the casino calls, and who will be there again if the self-exclusion is ever revoked.
Three ways to enrol
There are 2 forms, a digital one through ClaveÚnica and a paper one; both are on the Superintendencia’s website, and the paper form is also at the casinos. The paper form can be handed in at any casino in the country or at the Superintendencia, or uploaded through the Superintendencia’s website, and then it has to be signed before a notary or with an advanced electronic signature.
In person
At any casino in the country, or at the Superintendencia de Casinos de Juego, with the paper form. Signed in person, the form needs no notary.
With the form, through the website
The paper form, signed before a notary or with an advanced electronic signature, and uploaded to the Superintendencia’s site.
Online with ClaveÚnica
The digital form: fill in what is asked, accept the conditions, and send it.
Three ways, one register: whichever way is used, the self-exclusion is the same.
A form signed in person does not have to be signed before a notary, and the government’s service page says that in person only the identity card is needed. If the self-exclusion is signed in person at a casino, that casino has to recognise it at once and keep the person out of its gaming room, even before the Superintendencia has validated it.
The person takes on three duties of their own: not to try to get past the entry controls, not to bet in the casino, and to keep a current apoderado in the system.
What every casino has to do
- At the door. An identity card from every visitor, checked against the register.
- No promotions. No news of gambling, tournaments, events or promotions, from the casino or its loyalty club.
- The card. The gaming or loyalty card blocked within two calendar days; credits returned when claimed; points and other benefits blocked.
- If they get in. Taken out at once, offered a talk on responsible gaming, and the apoderado called.
Operators may not send information on gambling, tournaments, special events or promotions to self-excluded people, and the rule extends to the casino’s loyalty clubs, whoever runs them. The person’s gaming or loyalty card is blocked within two calendar days; credits on it are returned within five working days of a formal claim, and points, promotional credits and other benefits stay blocked while the self-exclusion lasts.
If a self-excluded person tries to get in, or is found in the gaming room, the casino keeps them out or takes them out at once, offers them a talk on responsible gaming, contacts the apoderado immediately and reports it to the Superintendencia. Bets the person placed after getting past the entry control stand: their prizes are paid, and the money used in those bets is not returned.
Ending it: six months, in person, with the apoderado
Revocation is done only in person, by the self-excluded person together with the apoderado registered in the system. It needs a minimum of six months since the self-exclusion was signed, and both of them at a casino or at the Superintendencia, with valid identity documents.
| The condition | What it asks |
|---|---|
| Time | At least six months since the self-exclusion was signed. |
| Who comes | The person and the apoderado currently registered, together, with valid identity documents. |
| Where | Any casino in the country, or the Superintendencia. |
| If they cannot come together | The revocation form, signed by both before a notary or with an advanced electronic signature. |
| From when | The day after the Superintendencia validates the revocation. |
If the person cannot attend with the apoderado, they hand in the revocation form signed by both before a notary or with an advanced electronic signature, at a casino, at the Superintendencia or through its channels. The Superintendencia validates the revocation once every requirement is met, and the person may enter casinos from the day after that validation.
Mayaformer floor supervisor · manners, money and breaks
The way back asks for time and for the apoderado: six months at least, and the two of them together. A decision made on a hard evening cannot be undone on the next one.
The box below names the national self-exclusion and the regulator’s number.
If it stops being fun
If gambling stops being fun, the SCJ self-exclusion applies in every casino in the country. Minimum entry age: 18 (age of majority under Law 19.221; Law 19.995 bars minors from gaming rooms). The casino may ask for an official ID. More on responsible gaming.
Show all regions
Practice: can they, and how?
Level 1 gives a situation and asks what the rule says about it: where the self-exclusion applies, how long it lasts, the apoderado and how it ends. Level 2 gives something that happens at a casino and asks what the casino has to do.
Nothing is bet here, and nothing is random. Each question is a set situation, and the answer comes from the rules quoted on this page.
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- The situation: Eight months after signing, a self-excluded person goes alone to a casino to revoke it.
What does the rule ask?
- To come with the apoderado, or send a form signed by both before a notary or with an advanced electronic signature Revocation is in person, together with the apoderado; if they cannot attend together, the form signed by both before a notary or with an advanced electronic signature can be handed in.
- Nothing more: after six months the person can revoke it alone Six months is only the first condition: the apoderado has to be part of the revocation.
- An email to the casino is enough The revocation form is signed and handed in at a casino or at the Superintendencia.
The self-exclusion is one national register with no end date. It covers every gaming room in the country, it needs an apoderado, and it can be revoked no sooner than six months after signing, in person, together with that apoderado.
- At the casino: A self-excluded person is spotted at a table inside the gaming room.
What does the casino have to do?
- Take them out, offer a talk on responsible gaming, and contact the apoderado at once The casino removes the person at once, offers a talk on responsible gaming, contacts the apoderado immediately and reports it to the Superintendencia.
- Nothing, if they are not causing trouble A self-excluded person in the gaming room is always taken out.
- Charge them a fine at the cash desk The steps the rules list are taking the person out, the talk, the call to the apoderado and the report.
Every casino checks visitors against the register, sends no gambling promotions to self-excluded people, blocks their cards, and takes out anyone who gets in; bets placed after getting past the door stand, and the money bet is not returned.
Every question in the practice run is worked out the same way: the situation is put through the rules quoted on this page, and the answer comes out of those rules.
How the practice run works
Where the questions come from. Level 1 follows the rules on who may enrol, where and for how long, the apoderado and revocation; Level 2 follows the duties of the casinos. The wrong answers are named misreadings: a self-exclusion limited to one casino or one region, a term to choose, a revocation without the apoderado, a promotion sent through a loyalty club, and a lost bet refunded.
One strip, and no rounds. Every square on the strip is one question of this lesson, and all of the squares are there from the start. Your first answer fills the square it belongs to; when the squares of one level are full, the next level begins by itself. Practising a question you got wrong turns its cross into “fixed in practice” and does not change the count, because only first answers count.
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Check yourself
Mayaformer floor supervisor · manners, money and breaks
Three quick ones. Pick an answer, then check it. No timer, no points: just whether it stuck.
Back to the question we opened with. Self-exclusion closes the door of every casino in the country, with no end date. It asks for an apoderado when enrolling, and for six months and the apoderado again to end it.
Help, tools and further reading
18+ across Chile · Play responsibly · self-exclusion is further up this page
Further reading
- Compendio de Normas SCJ, Libro II, Título VIII, Capítulo 3: Autoexclusión · Superintendencia de Casinos de JuegoThe regulator’s rules for self-exclusion: who may enrol, the apoderado, the forms, revocation, and what every casino has to do.
- Autoexclusión voluntaria · ChileAtiende, with information from the Superintendencia de Casinos de JuegoThe government’s page for the procedure: the three ways to enrol, and where to go in person.
How it’s worked out
Sources, help and hosts
Where the rules come from. The self-exclusion is described from chapter 3 of Title VIII, Book II of the Compendium of Rules of the Superintendencia de Casinos de Juego (version 7, of 14 October 2026), from the government’s service page for the procedure on ChileAtiende, whose information the Superintendencia provides, read from a copy of the page saved by hand, and from the Superintendencia’s answers to frequent questions for the check at the door. Every claim carries a button with the sentence it rests on, in the document’s own Spanish, the publisher and the date we read it.
Three ways to enrol. This page gives the three ways that the Compendium and the government’s service page name: in person, the form signed before a notary or with an advanced electronic signature through the website, and ClaveÚnica.
What this page does not say. It does not tell anyone whether to self-exclude or whether to revoke a self-exclusion. It gives no figures on how many people are self-excluded. When a revocation may be asked for after the apoderado has been replaced is left out: the rule on it can be read in more than one way. What the door of a casino costs is lesson 0.9.
Help. The help block comes from the data this site keeps for the country: we found no gambling helpline for Chile in the sources we could read, so the block names the national self-exclusion and the regulator’s switchboard, and nothing on this page prints a phone number of its own.
Hosts. Maya is an illustrated character. Her backstory, a former floor supervisor, is written for the course: she is not a real person and does not speak for any casino. The rules and numbers on this page come from the sources it cites, not from her experience.
Every room in the country
Persona natural mayor de edad que voluntariamente renuncia a su derecho de ingreso a las salas de juego de los casinos del país.Free translation: An adult natural person who voluntarily gives up the right to enter the gaming rooms of the country's casinos.
La autoexclusión solicitada tendrá validez respecto de todas las salas de juego de las operadoras.Free translation: The self-exclusion requested shall be valid for all the gaming rooms of the operators.
Dictar las instrucciones y procedimientos que deberán implementar las sociedades operadoras de casinos de juego autorizadas bajo la Ley N°19.995 y concesionarias de casinos municipales (indistintamente “Operadoras”)Free translation: To issue the instructions and procedures that must be implemented by the operating companies of gaming casinos authorized under Law N°19.995 and the concession holders of municipal casinos (indistinctly "Operators")
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Si eres una persona mayor de 18 años, renuncia a tu derecho a ingresar a todas las salas de juego de los casinos físicos autorizados en Chile, según lo establecido en la Ley N° 19.995, así como a aquellos operados por sociedades bajo contratos de concesión municipal.Free translation: If you are a person over 18 years of age, give up your right to enter all the gaming rooms of the physical casinos authorized in Chile, as established in Law N° 19.995, as well as those operated by companies under municipal concession contracts.
ChileAtiende (Superintendencia de Casinos de Juego) · Autoexclusión voluntaria (ficha 113223) · read
No end date
La autoexclusión permanecerá vigente por tiempo indefinido, sin perjuicio de la posibilidad de revocación bajo los términos establecidos en estas instrucciones.Free translation: Self-exclusion shall remain in force for an indefinite period, without prejudice to the possibility of revocation under the terms established in these instructions.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Six months
a) Haber cumplido con un periodo mínimo de seis meses desde la suscripción de su autoexclusión.Free translation: a) Have completed a minimum period of six months since the signing of their self-exclusion.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
In person, with the apoderado
La revocación se realizará únicamente de manera presencial por la persona autoexcluida en conjunto con su apoderado/a vigente en el Sistema de Autoexclusión.Free translation: Revocation shall be carried out only in person by the self-excluded person together with their attorney-in-fact currently registered in the Self-Exclusion System.
b) Concurrir acompañado/a de su apoderado/a vigente en el Sistema de Autoexclusión, a cualquiera de los casinos de juego o a esta Superintendencia, con sus documentos de identidad vigentes.Free translation: b) Attend, accompanied by their attorney-in-fact currently registered in the Self-Exclusion System, any of the gaming casinos or this Superintendency, with their valid identity documents.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Every room in the country
Persona natural mayor de edad que voluntariamente renuncia a su derecho de ingreso a las salas de juego de los casinos del país.Free translation: An adult natural person who voluntarily gives up the right to enter the gaming rooms of the country's casinos.
La autoexclusión solicitada tendrá validez respecto de todas las salas de juego de las operadoras.Free translation: The self-exclusion requested shall be valid for all the gaming rooms of the operators.
Dictar las instrucciones y procedimientos que deberán implementar las sociedades operadoras de casinos de juego autorizadas bajo la Ley N°19.995 y concesionarias de casinos municipales (indistintamente “Operadoras”)Free translation: To issue the instructions and procedures that must be implemented by the operating companies of gaming casinos authorized under Law N°19.995 and the concession holders of municipal casinos (indistinctly "Operators")
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Si eres una persona mayor de 18 años, renuncia a tu derecho a ingresar a todas las salas de juego de los casinos físicos autorizados en Chile, según lo establecido en la Ley N° 19.995, así como a aquellos operados por sociedades bajo contratos de concesión municipal.Free translation: If you are a person over 18 years of age, give up your right to enter all the gaming rooms of the physical casinos authorized in Chile, as established in Law N° 19.995, as well as those operated by companies under municipal concession contracts.
ChileAtiende (Superintendencia de Casinos de Juego) · Autoexclusión voluntaria (ficha 113223) · read
Checked against the register
Los casinos están facultados para impedir la entrada del autoexcluido, para lo cual deben controlar su ingreso, debiendo requerir la cédula de identidad de cada una de las personas que asistan a dicho recinto, contrastando el RUN de la respectiva persona con la Base de Datos de autoexcluidos a nivel nacional que la Superintendencia les provee.Free translation: Casinos are empowered to prevent the entry of the self-excluded person, for which they must control entry, and must require the identity card of each of the persons who attend the premises, checking the person's RUN against the nationwide Database of self-excluded persons that the Superintendency provides to them.
Superintendencia de Casinos de Juego (SCJ) · Preguntas frecuentes (autoexclusión) · read
No end date
La autoexclusión permanecerá vigente por tiempo indefinido, sin perjuicio de la posibilidad de revocación bajo los términos establecidos en estas instrucciones.Free translation: Self-exclusion shall remain in force for an indefinite period, without prejudice to the possibility of revocation under the terms established in these instructions.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
An apoderado is required
a) Manifestar libremente, a través de los medios dispuestos para el efecto, su voluntad de renunciar a su derecho a ingresar a todas las salas de juego del país.Free translation: a) Freely express, through the means provided for that purpose, their wish to give up their right to enter all the gaming rooms of the country.
b) Designar a una persona que cumpla el rol de apoderado/a. En caso de renuncia de apoderado, deberá designarse uno nuevo.Free translation: b) Designate a person to fulfil the role of attorney-in-fact. If the attorney-in-fact resigns, a new one must be designated.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
What the apoderado does
Persona natural mayor de edad, designada por el/a autoexcluido/a, para acompañarlo en el período de autoexclusión voluntaria.Free translation: An adult natural person, designated by the self-excluded person, to accompany them during the period of voluntary self-exclusion.
El apoderado cumple el rol de acompañar a la persona interesada durante el periodo de autoexclusión, brindándole apoyo y auxiliándolo en el caso de que intente ingresar o ingrese a la sala de juegos.Free translation: The attorney-in-fact has the role of accompanying the person concerned during the self-exclusion period, providing support and assisting them if they attempt to enter or enter the gaming room.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Who can be an apoderado
a) Ser mayor de edadFree translation: a) Be of legal age
b) No ser autoexcluidoFree translation: b) Not be self-excluded
c) Proporcionar un número de teléfono y correo electrónico -distinto de la persona autoexcluida- donde pueda ser contactado efectivamente por los casinos de juego cuando la persona autoexcluida intente ingresar a una sala de juegoFree translation: c) Provide a telephone number and email address -different from those of the self-excluded person- where they can be effectively contacted by the gaming casinos when the self-excluded person attempts to enter a gaming room
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
The apoderado confirms the role
d) Ratificar su designación de apoderado/a por los mecanismos dispuestos para el efecto.Free translation: d) Ratify their designation as attorney-in-fact through the mechanisms provided for that purpose.
En todo caso, la falta de ratificación de su rol no afectará la validez de la autoexclusión, aunque sí impedirá efectuar la revocación de la autoexclusión.Free translation: In any case, the lack of ratification of their role shall not affect the validity of the self-exclusion, although it will prevent the revocation of the self-exclusion.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Replaced or resigning
Durante la vigencia de la autoexclusión, la persona autoexcluida podrá solicitar el reemplazo de su apoderado/a, lo que no alterará su condición de autoexcluido/a.Free translation: While the self-exclusion is in force, the self-excluded person may request the replacement of their attorney-in-fact, which shall not alter their status as a self-excluded person.
Durante la vigencia de la autoexclusión el/la apoderado/a podrá solicitar a esta Superintendencia la renuncia a su cargo, lo que no alterará la condición de la persona autoexcluida.Free translation: While the self-exclusion is in force, the attorney-in-fact may request from this Superintendency to resign from their position, which shall not alter the status of the self-excluded person.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Three ways to enrol
Existen dos formularios, uno digital (vía Clave Única) y uno físico. Ambos se encuentran disponibles en la página web de la SCJ en el siguiente link: https://autoexclusion.scj.gob.cl/. El físico también se encuentra disponible en los casinos de juego.Free translation: There are two forms, one digital (via Clave Única) and one physical. Both are available on the SCJ website at the following link: https://autoexclusion.scj.gob.cl/. The physical one is also available at the gaming casinos.
El formulario digital vía Clave Única deberá ser completado con la información solicitada en el sitio web, aceptar las condiciones y enviar.Free translation: The digital form via Clave Única must be completed with the information requested on the website, the conditions accepted, and submitted.
El formulario físico a su vez, debidamente completado y firmado, puede ser presentado de dos formas:Free translation: The physical form, in turn, duly completed and signed, can be submitted in two ways:
a) En cualquier casino de juego del país o en esta Superintendencia.Free translation: a) At any gaming casino in the country or at this Superintendency.
b) En la página web de la Superintendencia. En este caso, debe ser firmado ante Notario Público o mediante firma electrónica avanzada.Free translation: b) On the Superintendency's website. In this case, it must be signed before a Notary Public or by means of an advanced electronic signature.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Ingresa al Sistema de Autoexclusión Voluntaria con tu ClaveÚnica.Free translation: Log in to the Voluntary Self-Exclusion System with your ClaveÚnica.
Debe estar firmado ante notario o con Firma Electrónica Avanzada (FEA)Free translation: It must be signed before a notary or with an Advanced Electronic Signature (FEA)
Presenta el formulario único de autoexclusión en un casino de juego o en la oficina de la SCJ, ubicada en Morandé 360, piso 11, SantiagoFree translation: Submit the single self-exclusion form at a gaming casino or at the SCJ office, located at Morandé 360, floor 11, Santiago
ChileAtiende (Superintendencia de Casinos de Juego) · Autoexclusión voluntaria (ficha 113223) · read
In person, without a notary
No se requiere que el formulario suscrito de manera presencial esté firmado ante Notario Público.Free translation: The form signed in person is not required to be signed before a Notary Public.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Solo necesitas tu cédula de identidadFree translation: You only need your identity card
ChileAtiende (Superintendencia de Casinos de Juego) · Autoexclusión voluntaria (ficha 113223) · read
At once, at the casino where it was signed
Si la autoexclusión fue suscrita de manera presencial en el casino de juego, este deberá reconocer la autoexclusión de forma inmediata e impedir el ingreso de la persona a la sala de juego, aun cuando la validación por parte de esta Superintendencia no se haya realizado.Free translation: If the self-exclusion was signed in person at the gaming casino, the casino must recognize the self-exclusion immediately and prevent the person from entering the gaming room, even if validation by this Superintendency has not yet been carried out.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
The duties of the person
a) No intentar vulnerar los controles de ingreso a las salas de juego.Free translation: a) Not attempt to circumvent the entry controls to the gaming rooms.
b) No realizar apuestas en el casino.Free translation: b) Not place bets at the casino.
c) Tener apoderado/a vigente en el sistema de autoexclusión.Free translation: c) Have an attorney-in-fact currently registered in the self-exclusion system.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
No promotions
No enviar información de juego, torneos, eventos especiales y/o promociones en general a las personas autoexcluidas.Free translation: Not send gaming information, tournaments, special events and/or promotions in general to self-excluded persons.
La obligación precedente se extiende también a los clubes de fidelización de clientes del casino de juego, independientemente de quien lo administreFree translation: The preceding obligation also extends to the customer loyalty clubs of the gaming casino, regardless of who manages them
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
The card is blocked
Bloquear la tarjeta de juego y/o fidelización de la persona autoexcluida en un plazo máximo de dos (2) días corridos desde la recepción del formulario, si fue suscrito presencialmente en el casino, o desde que la información esté disponible en Sistema Nacional de Autoexclusión, para los demás casos.Free translation: Block the gaming and/or loyalty card of the self-excluded person within a maximum period of two (2) calendar days from receipt of the form, if it was signed in person at the casino, or from the time the information is available in the Sistema Nacional de Autoexclusión, in all other cases.
En caso de que la tarjeta de juego y/o fidelización contenga créditos, estos deberán ser devueltos a la persona autoexcluida dentro de un plazo máximo de cinco (5) días hábiles contados desde que la persona autoexcluida los reclame formalmente por cualquiera de los canales de atención del casino.Free translation: If the gaming and/or loyalty card contains credits, these must be returned to the self-excluded person within a maximum period of five (5) business days counted from the time the self-excluded person formally claims them through any of the casino's service channels.
Cualquier otro beneficio otorgado por el casino de juego, tales como puntos, créditos promocionales u otros beneficios que deriven de estos, deberán quedar bloqueados mientras se mantenga vigente la autoexclusión.Free translation: Any other benefit granted by the gaming casino, such as points, promotional credits or other benefits deriving from these, must remain blocked while the self-exclusion remains in force.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
If a self-excluded person comes in
Si una persona autoexcluida intenta ingresar o es detectada en la sala de juego, junto con impedirle el ingreso o retirarla inmediatamente, el casino de juego deberá:Free translation: If a self-excluded person attempts to enter or is detected in the gaming room, in addition to preventing their entry or removing them immediately, the gaming casino must:
a) Ofrecerle una charla sobre Juego Responsable, abordando los efectos negativos del juego problemático.Free translation: a) Offer them a talk on Juego Responsable, addressing the negative effects of problem gambling.
b) Contactar al apoderado inmediatamente e informar este hecho a esta SuperintendenciaFree translation: b) Contact the legal representative immediately and report this fact to this Superintendencia
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Bets stand, and are not refunded
c) En el caso que una persona autoexcluida realice apuestas habiendo evadido el ingreso o vulnerando el control de entrada, no se invalidarán los resultados de las apuestas que esta ejecute, en lo que refiere a la procedencia del pago de los premios.Free translation: c) If a self-excluded person places bets after evading entry or circumventing the entrance control, the results of the bets they place shall not be invalidated, as regards the entitlement to payment of the prizes.
Asimismo, la persona autoexcluida no podrá pedir la restitución del dinero usado en las apuestas realizadas.Free translation: Likewise, the self-excluded person may not request the return of the money used in the bets placed.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
Six months
a) Haber cumplido con un periodo mínimo de seis meses desde la suscripción de su autoexclusión.Free translation: a) Have completed a minimum period of six months since the signing of their self-exclusion.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
In person, with the apoderado
La revocación se realizará únicamente de manera presencial por la persona autoexcluida en conjunto con su apoderado/a vigente en el Sistema de Autoexclusión.Free translation: Revocation shall be carried out only in person by the self-excluded person together with their attorney-in-fact currently registered in the Self-Exclusion System.
b) Concurrir acompañado/a de su apoderado/a vigente en el Sistema de Autoexclusión, a cualquiera de los casinos de juego o a esta Superintendencia, con sus documentos de identidad vigentes.Free translation: b) Attend, accompanied by their attorney-in-fact currently registered in the Self-Exclusion System, any of the gaming casinos or this Superintendency, with their valid identity documents.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
If they cannot come together
En el caso de que la persona autoexcluida no pueda asistir con su apoderado/a, deberá presentar el formulario firmado por ella y su apoderado/a ante Notario Público o mediante firma electrónica avanzada, el cual podrá ser entregado por este o cualquier persona en alguno de los casinos de juego, en esta Superintendencia o a través de sus canales dispuestos para ello.Free translation: If the self-excluded person is unable to attend with their legal representative, they must submit the form signed by themselves and their legal representative before a Notary Public or by means of an advanced electronic signature, which may be delivered by the representative or by any person at any of the gaming casinos, at this Superintendencia or through the channels it has set up for that purpose.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión
From the day after validation
La revocación será validada por esta Superintendencia una vez que se verifique el cumplimiento de todos los requisitos, en cuyo caso se informará a la persona que se encontraba autoexcluida que ya no está informado en los registros del sistema de autoexclusión nacional, pudiendo hacer ingreso a los casinos de juego a partir del día siguiente a dicha validación.Free translation: The revocation shall be validated by this Superintendencia once compliance with all the requirements has been verified, in which case the person who had been self-excluded shall be informed that they are no longer listed in the records of the national self-exclusion system, and may enter the gaming casinos from the day following said validation.
Section Libro II, Título VIII, Capítulo 3: Autoexclusión